FAQs

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AT A GLANCE

All the latest information

SOPHIA is a highly innovative product, and there is simply no other system that matches its functionalities and performance. It is therefore only logical that people might have questions regarding its handling, possible applications and the technology behind it. Our FAQ section provides answers for the most commonly asked questions. If your query is not answered here, or if you require more detailed information, please do not hesitate to contact us. We would be delighted to be of assistance.

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When was SOPHIA first launched?

SOPHIA is an innovative product available since 1 August 2019. Since its launch, a number of renowned clinics and medical institutes such as Diakoneo Diak Schwäbisch Hall, Vinzenz von Paul Kliniken GmbH, Marienhospital Stuttgart and many others have introduced SOPHIA.

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What does SOPHIA cost?

SOPHIA is a highly cost-efficient tool. The monthly licence fees are very low - not much higher than the cost of a cappuccino with a croissant. The actual licence fee is determined by the number of user accounts of the institution. We would be delighted to make you an offer, based on your specific requirements.

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Which browsers support SOPHIA?

SOPHIA can be run in any modern browser except Internet Explorer, as there are security risks associated with this browser. Since 2016, Microsoft does no longer provide support for Internet Explorer. We generally recommend using the latest version of a web browser. If you require assistance, please contact us.

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Is it possible to integrate ­e-learning features in SOPHIA?

We are at the moment developing a solution for the integration of e-learning in the SOPHIA app. When this solution is ready, we will inform our clients and make it available to them. In this project, we are in discussion with a major German supplier of mandatory and further training modules for the healthcare sector.

Can I use SOPHIA as a student or trainee in a medical field?

At the moment, we do not offer an app version that is not linked to a specific medical institution. We are however receiving many requests for a student version from people working in research and training. Given the obvious demand, we have already begun working on an optimal solution. You can of course use SOPHIA while in training at a clinic. Please contact us for more details.

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Do you provide assistance for the implementation of SOPHIA?

We offer a complete range of services, covering every step from your first contact to the implementation of SOPHIA at the workplace. Our support team does not only solve technical problems, but also shares its experience when it comes to the seamless introduction of SOPHIA.

For us, "Sharing Solutions" is not just a claim, but part and parcel of what we do every day for our clients. Should you require support for the migration of existing SOPs to SOPHIA, please talk to our support team.

There are still open questions regarding the legal protection when using the Sharing & Migration functions?

SOPHIA offers five legal safeguards that are coordinated with each other to protect you when using the Sharing & Migration functions. Starting with the contract as a basis, the four-eyes principle, proactive action, automated notices and migration of new SOPs, we have considered all relevant possibilities. You will find a summary of all safeguards in the short clip. If you have any further questions, feel free to contact us.

Would you like to find out more about the functions of SOPHIA?

Then please do not hesitate to contact us. Get all the information you need and test SOPHIA for free and without any obligation.